Refund and Payment Policy

Version 1.0  |  Effective Date: 24/06/2026  |  Last Revised: 24/06/2026

 

1.  Introduction

 

This Refund and Payment Policy (“Policy”) applies to all purchases of Subscriptions and Credits packages made through the RTK.ie website (www.rtk.ie) and governs your rights and entitlements in respect of refunds and cancellations.

 

This Policy forms part of the agreement between you and Sentrinav Ltd (trading as RTK.ie) and should be read alongside the RTK.ie Terms and Conditions of Service, also available on the Website. Defined terms used in this Policy have the same meaning as in the Terms and Conditions of Service.

 

This Policy applies equally to individual consumers and business customers. Where applicable Irish or EU consumer law provides greater rights than those set out in this Policy, those legal rights are not affected.

 

2.  Payment

 

2.1  When Payment is Due

Payment for Subscriptions and Credits packages is due in full at the time of purchase. Access to the Service will be activated upon receipt of cleared payment. Sentrinav reserves the right to withhold activation of access pending receipt of cleared funds.

 

2.2  Accepted Payment Methods

Sentrinav accepts payment by the methods made available at checkout on the Website at the time of purchase. Accepted payment methods may change from time to time and are displayed at the point of purchase.

 

2.3  VAT and Taxes

All prices displayed on the Website are exclusive of VAT and any other applicable taxes, levies, or duties. The applicable VAT rate will be displayed at checkout before payment is confirmed. The Customer is responsible for any additional taxes or duties applicable in their jurisdiction.

 

2.4  Currency

All prices are displayed and charged in Euro (€). Sentrinav is not responsible for any currency conversion fees or exchange rate differences applied by the Customer’s payment provider.

 

2.5  Payment Security

All payment transactions are processed through Sentrinav’s payment provider. Sentrinav does not store card details. Payment processing is subject to the terms and conditions of the relevant payment provider.

 

3.  Statutory Right of Withdrawal

 

3.1  Your Legal Right

Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (implementing EU Consumer Rights Directive 2011/83/EU), consumers who purchase services online have a statutory right to withdraw from the contract within 14 calendar days from the date the contract was concluded (the “Withdrawal Period”), without giving any reason.

 

3.2  Who This Right Applies To

The statutory right of withdrawal applies to consumers — that is, individuals purchasing the Service for purposes outside their trade, business, craft, or profession. However, as a matter of commercial policy, Sentrinav extends the same withdrawal right to business customers on the same terms as set out in this section.

 

3.3  Waiver of Withdrawal Right Upon First Use

Important: At the time of purchase, you will be asked to confirm that you request immediate access to the Service and that you acknowledge that by making a successful connection to the RTK.ie network, you waive your right of withdrawal.

 

This confirmation is collected by means of an express consent checkbox at checkout, which you must actively tick before completing your purchase. By ticking that checkbox, you acknowledge and agree that:

•       You are requesting that the Service be made available to you immediately upon activation, within the Withdrawal Period;

•       You understand that once you have made a successful authenticated connection to the RTK.ie NTRIP network using your Credentials, the Service has commenced and your right of withdrawal is extinguished;

•       A “successful authenticated connection” means a connection that has been authenticated by the RTK.ie NTRIP server and recorded in Sentrinav’s system logs. Unsuccessful connection attempts are not recorded and do not constitute use of the Service.

 

3.4  Refund Where No Connection Has Been Made

If you have not made any successful authenticated connection to the RTK.ie network within 14 calendar days of your purchase, you are entitled to a full refund of the amount paid, provided you submit a valid withdrawal request within the Withdrawal Period in accordance with Section 4 of this Policy.

 

This applies equally to Subscriptions and Credits packages, and equally to consumer and business customers.

 

3.5  No Refund Where a Connection Has Been Made

If you have made any successful authenticated connection to the RTK.ie network within the Withdrawal Period, your right of withdrawal is extinguished and no refund will be due, regardless of how briefly the connection was maintained or how many Credits were consumed.

 

In summary: You can get a full refund within 14 days of purchase, but only if you have never successfully connected to the network. Once you connect — even once — the right of withdrawal is lost.

 

4.  How to Request a Refund or Exercise Withdrawal

 

4.1  Withdrawal Link

A withdrawal link is included in the credentials email sent to you after purchase. This link allows you to submit a withdrawal request electronically. The link is active for the duration of the 14-day Withdrawal Period and expires automatically thereafter. Using the withdrawal link is the fastest way to submit a request.

 

4.2  Email Request

You may also submit a withdrawal request or refund request by email to info@rtk.ie. Your email must include:

•       Your full name;

•       The email address used at the time of purchase;

•       Your order number or the date of purchase;

•       A clear statement that you wish to withdraw from the contract and request a refund.

 

Requests submitted by email must be received by Sentrinav within the 14-day Withdrawal Period. The date of receipt by Sentrinav’s email server is the date that counts, not the date of sending.

 

4.3  Acknowledgement

Sentrinav will acknowledge receipt of your withdrawal or refund request by email within 2 working days of receipt.

 

4.4  Processing Time

Valid refund requests will be processed within 5 working days of Sentrinav confirming that the request is eligible in accordance with this Policy. Refunds will be issued using the same payment method used at the time of purchase. Sentrinav does not charge any fee for processing a refund.

 

5.  No Refund Outside the Withdrawal Period

 

5.1  Subscriptions

Once the 14-day Withdrawal Period has expired, or once a successful authenticated connection has been made (whichever occurs first), Subscription fees are non-refundable. This applies regardless of whether the Subscription Period has been fully used. If you cancel or stop using the Service before the end of your Subscription Period, no refund or credit will be issued for the unused portion.

 

5.2  Credits

Credits fees are non-refundable once the Withdrawal Period has expired or a successful connection has been made. Unused Credits that expire on the Credits Expiry Date are forfeited without refund. No refund or credit is issued for expired Credits.

 

5.3  No Refund for Service Interruptions

Sentrinav provides the Service on a best-efforts basis and does not guarantee continuous availability. Interruptions to the Service, whether planned or unplanned, do not entitle the Customer to a refund, credit, or extension of the Access Period. This is consistent with the Terms and Conditions of Service.

 

5.4  Termination for Breach

If Sentrinav suspends or terminates the Customer’s access to the Service for misuse or breach of the Terms and Conditions of Service, no refund will be due in respect of any unused Subscription Period or unexpired Credits.

 

6.  Exceptional Circumstances

 

6.1  Sentrinav’s Discretion

Sentrinav may, at its sole discretion, consider refund requests outside the circumstances described in this Policy where there are exceptional and documented reasons. Such consideration does not create any obligation on Sentrinav and does not establish a precedent for future requests. Any such refund granted will be treated as a goodwill gesture and will not affect the Customer’s statutory rights.

 

6.2  Permanent Discontinuation of the Service

If Sentrinav permanently discontinues the Service, it will provide not less than 30 days’ notice and will refund the pro-rata value of any unused Subscription Period or unexpired Credits remaining at the date of discontinuation. This is set out in full in the Terms and Conditions of Service.

 

7.  Summary

 

The table below summarises the refund position in common scenarios for ease of reference. In the event of any inconsistency between this table and the detailed provisions of this Policy, the detailed provisions shall prevail.

 

Situation	Refund Position
Within 14 days of purchase, no successful connection made	Full refund — eligible
Within 14 days of purchase, successful connection made	No refund — right of withdrawal extinguished
After 14 days of purchase, no connection made	No refund — Withdrawal Period expired
After 14 days of purchase, connection made	No refund
Subscription cancelled mid-period (outside Withdrawal Period)	No refund for unused portion
Credits expired unused (outside Withdrawal Period)	No refund — Credits forfeited
Service interrupted or unavailable	No refund — best-efforts service
Service permanently discontinued by Sentrinav	Pro-rata refund of unused Access Period
Access terminated by Sentrinav for breach	No refund

 

8.  Contact

 

For any questions about this Policy or to submit a refund request, please contact Sentrinav at info@rtk.ie or by post to:

 

Sentrinav Ltd (T/A RTK.ie)

Unit 17 Block Q, Grants Road

Greenogue Business Park

Rathcoole, Co. Dublin

D24 N252, Ireland

 

This Policy is governed by the laws of the Republic of Ireland. For information on your consumer rights, you may also contact the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie.